Shipping Policy

At Hathi Masala, we're committed to delivering our premium spices and blends to your doorstep as efficiently as possible. Please review our shipping policy to understand how we process and deliver your orders.

Shipping Methods and Timeframes

We offer the following shipping options:

1. Standard Shipping

  • Delivery within 5-7 business days
  • Free for orders over ₹500
  • ₹50 for orders under ₹500

2. Express Shipping

  • Delivery within 2-3 business days
  • ₹100 for all orders

Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • You'll receive a shipping confirmation email with tracking information once your order is dispatched.

Shipping Destinations

We currently ship to all major cities and towns across India. For international shipping, please contact our customer service team.

Tracking Your Order

Once your order is shipped, you'll receive a tracking number via email. You can also track your order by logging into your account on our website.

Shipping Restrictions

  • We do not ship to P.O. boxes.
  • Certain remote areas may have longer delivery times or additional shipping charges.

International Shipping

  • International shipping is available for select countries.
  • Additional customs duties and taxes may apply and are the responsibility of the customer.
  • International shipping rates and delivery times vary by destination.

Bulk Orders

For bulk orders or corporate gifting, please contact our sales team for custom shipping arrangements and rates.

Shipping During Holidays

During peak seasons and holidays, shipping times may be extended. We'll notify you of any potential delays when you place your order.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our customer service within 48 hours of the expected delivery date.
  • We'll work with the shipping carrier to locate your package or process a replacement order.

Address Changes

  • If you need to change your shipping address after placing an order, please contact us immediately.
  • We cannot guarantee address changes once the order has been processed for shipping.

Environmental Commitment

We're committed to reducing our environmental impact. Our packaging materials are recyclable, and we're constantly working on optimizing our shipping processes to minimize carbon emissions.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team:

  • Email: customercare@hathimasala.com
  • Phone: [Insert customer service phone number]
  • Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

We appreciate your business and thank you for choosing Hathi Masala for your spice needs. We're committed to ensuring your order reaches you safely and on time.