Return & Refund Policy

At Hathi Masala, we strive to ensure your complete satisfaction with our products. This policy outlines our guidelines for refunds, returns, and cancellations.

Refund Eligibility and Timeframes

Eligible Products: Most Hathi Masala products are eligible for refund or replacement if they are damaged, defective, or incorrect upon delivery.Timeframe: Refund or replacement requests must be submitted within 7 days of receiving your order.

Non-Refundable Items

Due to the nature of our products, opened or used spice packages are non-refundable for hygiene and quality reasons.

Return and Replacement Process

1. Contact our customer service team at s9.hathimasala@gmail.com or +91
9512469999 within 7 days of receiving your order.
2. Provide order details and explain the issue with the product.
3. Our team may request photos or additional information to verify the claim.
4. Once verified, we will process your refund or arrange for a replacement to be sent.

Order Cancellations

• Cancellation requests are accepted only if the order has not been shipped.
• To cancel an order, contact our customer service team immediately after placing the order.
• Once an order has been shipped, it cannot be cancelled, but may be eligible for
return upon delivery.

Refund Processing

• Approved refunds will be processed within 5-7 business days.
• The refund will be issued to the original payment method used for the purchase.
Special Circumstances
In cases of widespread product issues or recalls, Hathi Masala reserves the right to modify this policy to ensure fair treatment of all affected customers.For any questions or concerns regarding our refund policy, please contact our customer service team. We appreciate your understanding and value your business.